FAQs

Frequently Asked Questions

1

How are shipping costs calculated?

We’ve already negotiated up to 60% off standard courier rates from all our locations.
The costs are calculated based on many variables such as: weight, size, distance, service, etc.
2

Do I need to pay for boxes and shipping supplies?

All standard packing materials are provided free of charge. However, you are welcome to provide your own custom boxes and supplies.
3

Can my products be delivered internationally?

Of course, our shipping software will calculate the best rates to any destination you can imagine.
4

Can my customers make a return?

Yes, once a return has been requested we can email your customer a return label at the best shipping rates. Alternatively, customers can drop returns at any one of our fulfillment centres.
5

Can I use VELD Fulfillment for my B2B orders?

Absolutely, you can initiate a custom B2B order at any time for an additional cost.

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Each pricing quote is customized to your unique needs.